FREE SHIPPING on orders over £30*
Natures purist treasures
FacebookTwitterInstagramPinterestYouTube

Questions about payment and ordering


Question:
I’m new, how do I order?

Answer:
Welcome! All the products you see are available to buy online. Simply click on the product you wish to buy, select the quantity required and click ‘add to basket’. You can then go back and add additional items to your basket or ‘proceed to checkout’.

Please note you will need your credit, debit or charge card details, including the billing address (the address to where the card bills and statements are sent). For details please read paragraph Terms of Use.


Question:
What cards do you accept?

Answer:
We accept the following major Credit Cards:

Visa, MasterCard, Eurocard, Delta, American Express, Switch, Maestro, Solo and Electron.


Question:
What currency do you use?

Answer:
All our prices in UK Pound Sterling (GBP)

We accept payments in UK Pound Sterling (GBP).


Question:
Can I pay by any other method?

Answer:
We accept payment by Credit Card, Charge Card or Debit card or PayPal.

We also accept payment by cheques or postal orders.

Please note we DO NOT accept the following payment methods:


Question:
Is it safe to order online?

Answer:
Yes, we use secure, reliable credit card transaction processing from Barclays Bank PLC. It is 100% safe as it utilises industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it. This technology includes the following features:


Question:
When Will I be charged?

Answer:
When you reach the final billing page and press ‘Submit Your Order’ we will immediately contact your bank/card issuer for authorisation to take payment from your account.

If the payment is authorised, you will then receive an e-mail within a few minutes confirming your order. Payment will be taken from your account shortly afterwards.

If payment is authorised but we have a query with your order, an e-mail will be sent to you to advise you of the nature of the query. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.

If the payment is not authorised by your bank or card issuer, you will receive an e-mail within a few minutes.


Question:
Do you have a catalogue, brochures etc about the products?

Answer:
We always enclose our company leaflet with full information about our products with your order. TIANA Fair Trade Organics Ltd will provide you with additional product information on your request, please contact us with your query by e-mail: [email protected]


Question:
Do you have Shops?

Answer:
No, we do not have our own shops, but we supply our products to health food stores, supermarkets, wholesales and catering sector and the food production industry. As per our customers numerous requests we have open our Internet Retailer so that we can deliver our TIANA products to most countries.

Please find your nearest retailer here Find a Store


Question:
Can I Contact you by Phone?

Answer:
We prefer you to contact us via e-mail – this enables us to respond to all your queries quickly and efficiently. However if you don’t have an email account you can contact us on the number below.

Contact us on 0208 864 9669 to place orders over the telephone.

* Terms and conditions apply. Offer applies to UK mainland only and excludes deliveries to Highlands and Islands
Online - Start Chat?

Your name *

 

Cancel