Delivery

We will deliver your order to the UK, Europe and almost anywhere in the world.

You do not need to send us an e-mail asking how much you should pay for delivery to Europe, USA or any other country in the World. Locate your products that you would like to purchase, follow the instructions by selecting the country of destination and your shipping costs will be calculated by weight.

Delivery Addresses

It is important that the full delivery address is entered correctly including the correct postcode. TIANA Fair Trade Organics Ltd. cannot be held responsible for orders lost because you provided an incorrect delivery address.

Please Note: If you entered an incorrect delivery address within the UK and your order was dispatched by Courier, they will return your order to us marked as undelivered. In this case, for the order to be dispatched a second time you will be charged for delivery again plus a handling charge 10% of the value of your order.

Important Delivery information

We pack our products very carefully using sufficient quantities of packaging material, however, in rare cases it is possible that your order can be damaged in transit.  We recommend that you examine your parcel before signing the delivery note. Therefore, once your order has been delivered by our courier company and you have been asked to sign a delivery note, we request that before signing you examine the packaging to see if 10 L or 4 L pail or cartons have been damaged and any  oil spilled. In this case do not accept the delivery and the courier company will return the damaged pack to us and we will despatch another package to you. If you receive a plastic pale that was damage in transit and you accept the product in damaged packaging then we will be unable to replace your order without the additional charges.

UK Delivery

UK Mainland Delivery is FREE on all orders over £50.00

When placing your order the shipping charge will show once you confirmed and proceed to the payment section. Please note that parcels sent by Courier will require a signature when delivered.

All orders delivered to you by Courier in two or three working days without ANY extra charge (standard delivery charges will still apply to any items marked in our shop as excluding delivery) and a signature will be required upon delivery. A card should be left by Courier to inform you of an attempt to deliver if you are not at home and you should contact Courier to re-arrange the delivery within the timeframe mentioned on the card. If FedEx is used as Courier we can arrange your delivery at a particular day that is convenient for you to accept the delivery.

Should you fail to be in contact with the courier and re-arrange delivery or collect your order from them within 3 working days they will return your order to us marked undelivered / uncollected. In this case, for the order to be dispatched a second time you will be charged for delivery and a handling charge of 10% of the value of your order.

Please allow up to five working days for delivery of your order to a UK address. Should your order not be received after 5 working days please contact us by e-mail to enquiry@tiana.eu or call us on 020 8427 1695 so that we will be able to immediately check the status of your order.

We endeavour to despatch all orders within 24 hours, when your order has been despatched you will receive our e-mail confirming the date of despatch.

We pack our products very carefully using sufficient quantities of packaging material, however, in rare cases it is possible that your order can be damaged in transit.

Important: You should examine your parcel before signing the delivery note.

Once your order has been delivered by our courier company and you have been asked to sign a delivery note, we request that before signing you examine the packaging to see if 10 L or 4 L pail or cartons have been damaged and any oil spilled. In this case YOU SHOULD NOT accept the delivery and the courier company will return the damaged pack to us and we will despatch another package to you. If you receive a plastic pale that was damaged in transit and you have accepted the product in damaged packaging then we will not be unable to replace your order without the additional charges.

International Delivery

We welcome our overseas customers and are happy to arrange for delivery to an address outside of the United Kingdom. We send our international orders by FedEx International.

Please check any restrictions, duties, taxes and any other fees that are collected from your country before you place the order, TIANA Fair Trade Organics Ltd will not be responsible for any of the above Duties and Fees. Please check whether the products are legally permitted in your country before you place an order, TIANA will not be responsible in the event the requested products are detained and confiscated by foreign customs.

Orders delivered to EU destinations will not incur import taxes as our goods are all in free circulation within the EU.

Delivery to addresses outside of the United Kingdom may take up to seven working days from the date of despatch.

Preparing your orders for dispatch we always make every effort that your order will be delivered in perfect condition. To ensure this we use additional wrapping material, strong double wall cartons and all cartons are marked “handle with take care fragile, glass, handle cartons up or down etc.”, but unfortunately we are not able to accept any responsibility or liability for products that arrived damaged.

We are not responsible if your order goes missing when on your request to reduce the cost, we use Royal Mail, which cannot accept any responsibility or liability for delivery within your country of residence, and therefore we always recommend using a courier company to guarantee your delivery.